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The U.S. Department of Commerce (DOC) Office of Acquisition Management and
Financial Assistance (OAM) has
implemented a performance management tool entitled Balanced ScoreCard System (BSC).
The BSC is a multidimensional framework for describing, implementing and managing
activities at all levels of an organization by linking objectives, initiatives and
measures to the organizations strategy. The scorecard provides an enterprise view
of an organization's overall performance by integrating financial measures with
other key performance indicators related to customer perspectives, internal business
processes, and organizational growth, learning and innovation.
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